Terms and Conditions
Effective Date: October 7, 2026
Welcome to Fisher & Thomsen Messaging. These Terms & Conditions (“Terms”) govern your access to and use of the Fisher & Thomsen Messaging website, platform, software, and related services (collectively, the “Services”).
By accessing or using our Services, you agree to these Terms. If you do not agree with these Terms, please do not use our Services.
1. Our Services
Fisher & Thomsen Messaging provides technology that helps service businesses communicate with their customers and manage customer interactions. Our Services may include:
Automated responses to missed calls
SMS and text-message conversations
AI-assisted customer communication
Appointment scheduling and confirmations
Appointment reminders and updates
Customer follow-ups
Calendar and scheduling integrations
Other communication and business-automation features
Features may change, be added, or be discontinued as we continue to develop the Services.
Fisher & Thomsen Messaging provides technology and automation tools. We are not the service provider performing the customer’s underlying home, commercial, repair, maintenance, or other requested service.
2. AI-Generated Communications
Our Services may use artificial intelligence to generate responses and assist with customer communication and scheduling.
AI-generated responses may occasionally contain errors, inaccuracies, or incomplete information. Businesses using our Services are responsible for reviewing their configurations, services, pricing, policies, and other information provided to customers through the Services.
Our Services should not be relied upon as a substitute for professional judgment when a situation requires a qualified human professional.
3. Customer Communications and SMS
Our Services may send and receive SMS messages on behalf of businesses using our platform.
Businesses using our Services are responsible for obtaining all required customer consent before sending messages and for complying with applicable messaging, telecommunications, privacy, and consumer-protection laws and regulations.
Message frequency may vary depending on the customer’s interaction with the business.
Customers may opt out of SMS communications by replying STOP and may request assistance by replying HELP where supported.
Message and data rates may apply depending on the customer’s mobile carrier and plan.
Fisher & Thomsen Messaging does not sell customer phone numbers or SMS consent information.
4. Business Responsibilities
Businesses using our Services are responsible for:
Providing accurate business information;
Maintaining accurate service, pricing, availability, and scheduling information;
Obtaining appropriate customer consent for communications;
Using the Services in compliance with applicable laws and regulations;
Maintaining appropriate access to their accounts;
Reviewing AI-generated communications and configurations;
Ensuring that their use of the Services does not violate the rights of customers or third parties.
You may not use the Services to send unlawful, fraudulent, deceptive, abusive, threatening, or otherwise prohibited communications.
5. Accounts and Security
Certain features require an account. You are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account.
You agree to notify Fisher & Thomsen Messaging if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.
6. Third-Party Services
Our Services may integrate with third-party services, including telecommunications providers, calendar providers, artificial-intelligence providers, payment processors, and other software platforms.
Your use of third-party services may be subject to those providers’ separate terms and privacy policies.
Fisher & Thomsen Messaging is not responsible for outages, errors, or changes to third-party services that are outside our reasonable control.
7. Scheduling and Appointments
Appointment scheduling is performed based on information and availability provided by the business and its connected calendar or scheduling systems.
Fisher & Thomsen Messaging does not guarantee that an appointment will be fulfilled, that a service provider will arrive, or that a requested service will be available.
Businesses are responsible for maintaining accurate calendars and appointment availability.
8. Fees and Payments
If you purchase paid Services, you agree to pay the applicable fees presented at the time of purchase or in your applicable service agreement.
Unless otherwise stated, subscription fees may automatically renew according to the billing period selected.
Fees are generally non-refundable except where required by law or where otherwise stated in your applicable agreement.
We reserve the right to change our pricing with reasonable notice.
9. Intellectual Property
The Services, including our software, website, branding, designs, logos, technology, and other materials provided by Fisher & Thomsen Messaging, are owned by or licensed to Fisher & Thomsen Messaging and are protected by applicable intellectual-property laws.
You may not copy, modify, distribute, reverse engineer, resell, or otherwise exploit our Services except as expressly permitted by us.
Businesses retain ownership of their own business data and customer information, subject to the rights necessary for us to provide the Services.
10. Privacy
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, store, and protect information.
Our Privacy Policy is available on our website.
11. Service Availability
We work to keep our Services reliable and available, but we do not guarantee uninterrupted or error-free operation.
Services may occasionally be unavailable due to maintenance, technical problems, third-party outages, internet or telecommunications issues, or circumstances beyond our reasonable control.
12. Disclaimer of Warranties
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.
Fisher & Thomsen Messaging makes no warranties, express or implied, regarding the availability, accuracy, reliability, or suitability of the Services for a particular purpose.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Fisher & Thomsen Messaging and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services.
Our total liability for claims arising out of or relating to the Services will, to the maximum extent permitted by law, be limited to the amount you paid to Fisher & Thomsen Messaging for the Services during the twelve months preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot legally be limited under applicable law.
14. Indemnification
You agree to defend, indemnify, and hold harmless Fisher & Thomsen Messaging and its owners, employees, contractors, and service providers from claims, damages, liabilities, losses, and expenses arising from your misuse of the Services, violation of these Terms, violation of applicable law, or violation of another person’s rights.
15. Termination
We may suspend or terminate access to the Services if you violate these Terms, misuse the Services, fail to pay applicable fees, or engage in activity that may create legal, security, or compliance risks.
You may stop using the Services at any time, subject to any applicable subscription or service agreement.
16. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on our website with a revised effective date.
Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.
17. Governing Law
These Terms will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.
18. Contact Us
If you have questions about these Terms or our Services, please contact us through the contact information provided on our website.
Fisher & Thomsen Messaging
Texas, United States
[support@callautomessaging.com]