About Fisher & Thomsen Messaging
At Fisher & Thomsen Messaging, we believe businesses shouldn’t lose customers simply because they couldn’t answer the phone.
We help service businesses stay connected with their customers when their team is busy, after hours, or out in the field. Our platform uses AI to respond to missed calls, communicate with customers, answer questions, and help schedule appointments based on the business’s actual availability.
We started Fisher & Thomsen Messaging with a simple goal: make it easier for businesses to turn missed opportunities into real customers.
Rather than adding more work for business owners and their teams, we’re building technology that works alongside them—handling customer communication and scheduling so they can focus on running their business.
Our goal is simple:
Help businesses respond faster, capture more opportunities, and spend less time worrying about missed calls.
We’re constantly improving our platform around the needs of the businesses we serve, with a focus on making AI practical, reliable, and easy to use.
Privacy Policy
Privacy Policy
Fisher & Thomsen Messaging (“Fisher & Thomsen Messaging,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website, services, and messaging services.
1. Information We Collect
We may collect information you provide directly to us, including:
Name
Phone number
Email address
Appointment information
Business or service information
Information you provide during conversations with our AI messaging system
Other information necessary to provide our services
We may also collect certain technical information when you use our website, such as your IP address, browser type, device information, and website usage information.
2. How We Use Your Information
We may use information we collect to:
Respond to inquiries
Provide customer support
Send requested SMS messages
Follow up on missed calls or inquiries
Schedule, confirm, reschedule, or cancel appointments
Communicate appointment details
Provide and improve our services
Maintain security and prevent fraud
Comply with legal and regulatory requirements
3. SMS Messaging
If you provide your phone number and separately consent to receive text messages, Fisher & Thomsen Messaging may send you SMS messages related to your inquiry, requested services, appointment scheduling, appointment confirmations, reminders, and related customer communications.
Message frequency varies depending on your interaction with the business.
Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us using the contact information provided on our website.
Opting out of SMS messages does not affect your ability to use other services.
4. SMS Consent and Mobile Information
Your consent to receive SMS messages is voluntary and is not a condition of purchasing goods or services.
We do not sell or share your SMS opt-in data or mobile phone information with third parties or affiliates for their own marketing or promotional purposes.
We may share information with service providers that help us operate our services, such as communications, hosting, scheduling, and technology providers, solely as necessary to provide the requested services and operate our platform.
5. AI Communications
Our services may use artificial intelligence to assist with customer conversations and scheduling.
AI-generated responses are intended to assist with customer communication and may be reviewed, modified, or supplemented by the business or its representatives when appropriate.
6. Appointment Information
When you request an appointment, information necessary to schedule that appointment may be processed through our scheduling systems and connected calendar services.
This may include your name, phone number, requested service, appointment time, location, and other information necessary to coordinate the appointment.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
8. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.
9. Third-Party Services
Our services may use third-party technology providers to provide communications, AI processing, scheduling, hosting, and other functionality.
These providers may process information as necessary to provide their services to us.
10. Children’s Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact Fisher & Thomsen Messaging through the contact information provided on our website.
Fisher & Thomsen Messaging
